Privacy Policy

English Rose Privacy Policy Overview

Welcome to English Rose Tearoom ("English Rose"). As a customer, your trust is our most important asset. We take the protection and proper use of your personal information seriously and are committed to protecting your personal information in our possession. In order to preserve your trust, we want you to understand what personal information we may collect from you, how we use such information, and the choices you have regarding our use of this information.

In this policy, "personal information" means any information by which you can be identified or contacted, such as your name (first and last), address (city, state, zip), e-mail address, telephone number, etc.

This Privacy Policy governs your experience in the US and on this website unless otherwise indicated.

Categories of Information We Collect

We collect personal information when communicating or interacting with you through englishrosetearoom.net, or at our tearoom in Chattanooga, Tennessee. Some examples include:

  • registering for a shopping account on our website
  • when you request that merchandise be sent to you or others, make purchases or returns with us, or place an order with us online, via phone, mail, e-mail or fax
  • fulfilling orders you place and delivering packages
  • subscribing to englishrosetearoom.net e-mail updates or other communications from us or managing your preferences with us
  • applying for an account with us
  • interacting with our website
  • through communications with you
  • contacting us with a comment, question or complaint.

When you visit our websites we may also gather certain information automatically and store it in log files. This information may include Internet Protocol (IP) addresses or other device identifiers, browser information, Internet Service Provider (ISP), operating system, location, date and time.

How We Use Your Information

We use the personal information that we and our service providers collect to conduct our business and to provide you with the best possible products, services and experience. We may collect and use your information to provide you products and services, to respond to your comments, questions or complaints, determine your satisfaction with our programs and service, or to personalize your experiences, if you ask us to, send you marketing communications and other information you have chosen to receive regarding our products, services, marketing or special events. We also use your personal information for our everyday business purposes such as security, payment processing, analytics, operations, fraud detection and prevention, reporting, making back-ups and legal compliance.

How We Share Your Information

To best serve you, we may share your personal information with service providers that provide support services to us or that help us market our products and services. Service providers, third parties who perform services on our behalf, are contractually restricted from using your information in any manner other than in helping us to provide you with the products and services available from English Rose. We may also, in certain instances, disclose your personal information when we have reason to believe that it is necessary to identify you, contact you, detect and protect you or us from fraud or theft, manage information security or bring legal action to protect your rights or the rights of English Rose or others. We may also disclose your personal information when you ask us to do so or when we believe it is required or permitted by law.

Cookies, Web Beacons, and Other Similar Technologies

Our website uses "cookie" technology. We use cookies to identify your device, provide website user authentication, conduct fraud prevention and management services, distinguish you from other visitors, record your IP address and understand your use of our site. This information is used to help us serve you better by improving our website design, as well as our products, services, and promotions. We do not otherwise track any information about your use of other websites.

A cookie is a small data file that is placed on the hard drive of your computer when you visit a website. A "session cookie" expires immediately when you end your session (i.e., close your browser). A "persistent cookie" stores information on the hard drive so when you end your session and return to the same website at a later date, the cookie information is still available.

When you visit our website, we may use both a session and a persistent cookie. This English Rose-placed cookie may contain information (such as a unique user ID) that is used to track your usage of our website.

If you register with us, this English Rose-placed cookie allows us to recognize you when you return to our website and provides you with access to your account information. If you save your information with or order from us, we may also use cookies to monitor and maintain information about your use of our website. You can disable cookies at any time by using your browser options; however, if you turn off cookies, we will not be able to track your order or enable you to make a purchase from our website. In addition, we may not be able to recognize you as a registered user to allow you access to your account information.

Your Information, Your Choice

English Rose may contact you from time-to-time by email or direct mail, if you have provided English Rose your contact information. These communications may include information about products or services that may be of interest to you, or of upcoming special events.To update us with your preferences regarding such communications, you may contact us using one of the following methods:

  • Call 423-265-5900, or
  • E-mail *, or
  • Send your request to English Rose Tearoom, 1401 Market Street, Chattanooga, Tennessee 37402

Please note your preference as stated below:

"I prefer not to receive e-mail advertisements, such as updates regarding products and services, special promotions or upcoming events." (You may also click the designated link at the bottom of all englishrosetearoom.net e-mail advertisements to be removed from future e-mail updates.)

Your Access

We respect your need to be able to access and update the personal information that you have provided to us. If you have registered online, you may access and update your personal information at any time by logging into your account.

Children's Privacy

English Rose will never knowingly request or collect personal information from any person under 13 years of age without prior verifiable parental consent. If you are under 13 years old please do not provide your information on our website.

If we become aware that an individual is under the age of 13 and has submitted any information to English Rose for any purpose without prior verifiable parental consent, we will delete his or her information from our files.

Security

We maintain physical, electronic and procedural safeguards to protect the confidentiality and security of personal information transmitted to us using this website. To help guard your information, our website uses Secure Sockets Layer (SSL) technology. SSL encrypts your credit card number so only English Rose is able to decode your information. Please note that e-mail is not encrypted and is not considered to be a secure means of transmitting credit card information.

To be sure your connection is secure, look at the top or bottom status bar of your browser window. If you see an unbroken key or a closed lock (depending on your browser) the SSL is active and your information is secure. Most browsers offer additional security alerts as well.

We also ask customers to carefully review their accounts and immediately report any unexpected activity to English Rose and their issuing bank or credit card company. Additionally, we are asking all our customers to take measures to help protect personal information in their online accounts, including the following:

  • Install the latest security updates and anti-virus software on your computer to help prevent malware and viruses
  • Reset your e-mail account password
  • Use complex passwords (a minimum of 7 alphanumeric cAsE sEnsitive characters)
  • Do not use the same password on more than one website
  • Do not share your password with others
  • Sign out/log off website sessions so that your session is closed and cannot be accessed by another user on the same computer, especially when using a public computer or terminal
Visit these additional resources: Business Transitions

As we continue to develop our business, we may undergo a business transition such as acquiring another company, merging with an existing company, or selling all or a portion of our assets. In such transitions, customer information is typically one of the business assets that is transferred or acquired by a third party. In the unlikely event that English Rose or substantially all of its assets are acquired or enter a court proceeding, you acknowledge that such transfers may occur and that your personal information can continue to be used as set forth in this Privacy Policy.

Policy Changes

This policy replaces all previous disclosures we may have provided you about our information practices. We reserve the right to change this policy, and to apply any changes to information previously collected, as permitted by law. If there are material changes to this policy or our information practices change in the future, we will notify you by posting the policy changes on our website.

The examples contained in this Privacy Policy are illustrations only, and are not intended to be exhaustive.

10/7/2014
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